Privacy policy

This privacy policy applies to our various services, encompassing websites, apps, and other offerings such as programs and events, all connected to or linked to this particular privacy policy. It is important to note that this policy can be complemented by additional privacy statements, terms, or notices that may be presented to you separately or within the service itself. The primary entity responsible for controlling and managing users’ personal information, submitted to, or gathered by, the service is the Pegem specified in the service details.


Information Collection

We gather information from you through two primary channels: directly from users’ input and third-party sources.


Information provided by the user

The specific personal details we collect directly from you vary based on users’ interaction with the Service. This may encompass:

Contact details: Name, email address, postal address, phone number, and social media handle.

Account login credentials: Usernames, passwords, password hints, and similar security information.

Account registration and profile information: Educational, professional, and background details, including field of study, current position, practice area, areas of interest, gender, ORCID ID, and photo.

Content you upload and share or store in users’ account: Annotations, comments, contributions, and replies.

Information communicated to us: Questions or information sent to support desk.

Data provided during service interaction: Favorites, search queries, and communication preferences such as language and preferred alert frequency, type, and format.


Data from third-party sources

In addition to the information directly provided by you and data from users’ institution, we may also acquire contact details and other relevant information from third-party sources. This may include:

Social networks: Information obtained with users’ permission from social networks where you authorize the Service to access users’ data on one or more networks.

Service providers: Data obtained from service providers assisting us in determining users’ location to customize specific products based on users’ geographical location.

Publicly available sources and data suppliers: Information from publicly accessible sources and data suppliers, utilized to validate, enhance, or supplement the data we already possess, or to support the overall functionality of the Service.


Usage Data

The Service automatically gathers information about users’ interactions with the platform and users’ device. This includes:

Computer, device, and connection information: Details such as IP address, browser type and version, operating system, installed software, unique device identifier, and other technical identifiers, as well as error reports and performance data.

Usage data: Information about the features you utilized, settings you selected, URL click stream data (including date and time stamps), and details about referring and exit pages, along with the pages you visited on the Service.

This data is collected through our servers and the use of technologies like cookies. You can manage cookies through users’ browser settings and other tools. However, it's important to note that blocking certain cookies may impact users’ ability to register, log in, access specific parts, or fully utilize the features of the Service.


How We Utilize Users’ Information

Our commitment is to provide you with a relevant and beneficial experience. Based on users’ interaction with us and the Service, we use users’ personal information to:

Provide, activate, and manage access: Ensure the provision, activation, and management of users’ access to and use of the Service.

Process transactions: Handle and fulfill requests, downloads, subscriptions, or any other transactions.

Enhance and improve the service: Continuously improve the Service by adding new content and features.

Communication: Notify you about changes, updates, and other announcements related to the Service.

Support: Provide technical, product, and other support to maintain the functionality, safety, and security of the Service.

Additionally, we may use users’ personal information to:

Respond to inquiries: Address users’ requests, inquiries, comments, or concerns.

Publishing participation: Invite you to submit or review manuscripts and engage in our publishing programs.

Financial transactions: Process payments and issue statements, including royalties and editorial fees.

User engagement: Conduct user testing, surveys, sweepstakes, competitions, and similar promotions.

Product and service development: Improve our products, events, and services, as well as develop new offerings.

Legal compliance: Fulfill legal obligations, resolve disputes, and enforce agreement


Sharing of Users’ Information

We disclose users’ personal information in the following ways and contexts:

Users’ Institution:

We may share non-personally identifiable information, such as anonymous usage data reports and aggregated information, with users’ institution or other third parties, contingent upon any applicable legal or contractual obligations.

Our Group Companies and Service Providers:

Depending on the provided Service, we share users’ personal information with:

We collaborate with various suppliers and service providers to enhance the functionality and user experience of our service. This includes, but is not limited to:



Customer support,

Email service providers,

Access and authentication service providers,

Event venues and service providers,

IT service providers.

These entities play crucial roles in processing information necessary to provide the service, complete transactions, fulfill requests, and manage various aspects of our operations. They operate based on our instructions, adhering to this privacy policy and implementing appropriate confidentiality and security measures.

This sharing is done to process the information necessary for providing the Service, completing transactions, fulfilling users’ requests, or handling tasks on our behalf. It is conducted based on our instructions and in compliance with this privacy policy, along with any other relevant confidentiality and security measures.


Legal Reasons

We may also disclose users’ personal information if we have a good faith belief that such disclosure is necessary to:

Meet any applicable law, regulation, legal process, or other legal obligation.

Detect, investigate, and help prevent security, fraud, or technical issues.

Protect the rights, property, or safety of PEGEM, our users, employees, or others.

Additionally, users’ information may be disclosed as part of a corporate transaction, such as the transfer of a journal or other assets to, or an acquisition by, or merger with another company.


Managing Users’ Communications Preferences

You have the ability to customize and control users’ communications preferences and other settings through various means:

Registration and account features: Customize users’ preferences during the registration process or by updating users’ account features and settings.

Opt-in/out Mechanisms: Use the provided "opt-in/out" or subscribe/unsubscribe mechanisms within the communications you receive from us.

Direct contact: Contact us directly to communicate users’ preferences.

It's important to note that we reserve the right to inform you about changes or updates to the Service when deemed necessary.


Accessing and Updating Users’ Information

The Service provides registered users with the capability to directly access their account information and make corrections or updates at any time.

It is the user's sole responsibility to ensure the accuracy and currency of their information. Registered users also have the option to close their accounts directly through the Service or by reaching out to the Service's customer support.

By applicable privacy and data protection laws, you have the right to request, free of charge:

Access to, correction, and deletion of users’ personal information.

Restriction of our processing of users’ personal information or objection to our processing.

Portability of users’ personal information.

To exercise any of these rights, please contact us through the support desk. We will respond to users’ request by applicable laws. For privacy and security reasons, we may request identity verification. You also have the option to designate an authorized agent to make requests on users’ behalf, contingent upon proof of identity and authorization.


Data Retention

We retain users’ personal information for the duration required to provide the Service and fulfill requested transactions. This includes essential purposes such as complying with legal obligations, maintaining business and financial records, resolving disputes, ensuring security, detecting and preventing fraud and abuse, and enforcing our agreements.


Data Security

To protect users’ personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction, we implement appropriate technical and organizational measures. We take precautionary steps to ensure the security of users’ data through comprehensive security protocols.



This privacy policy is subject to periodic updates. Any modifications will be posted on this page along with an updated revision date. In the case of significant changes, we will provide notice through the Service or other appropriate means.

If we rely on users’ consent for the processing of personal information, you have the right to withdraw users’ consent at any time. In situations where we depend on legitimate interests, you may also have the right to object to our processing.


Locations of Processing

Users’ personal information may be stored and processed in users’ region or in another country. We undertake measures, which may include contractual arrangements, to ensure that users’ information remains protected regardless of its location. This is done in accordance with the standards of protection mandated by applicable law.